Refund policy

We are confident you'll love your SANITMAX product.

Our 30-Day Money-Back Guarantee backs your order – all SANITMAX products can be returned for any reason for a full refund within 30 calendar days of the delivery date.

If, for some reason, you are not entirely satisfied with your purchase, please send an email to us ( We'll schedule a return pick-up from your location. Items must be returned in the original packaging.

We'll refund your money for the product as soon as it arrives our warehouse. Refunds will be credited to your original payment accounts.

Only SANITMAX product purchases from this site ( are eligible for our 30-Day Money-Back Guarantee.

For all other purchases, don't hesitate to get in touch with your authorized SANITMAX reseller.

If you decide to keep your SANITMAX product, rest assured that our industry-leading warranties protect your purchase.

If you need technical product support, you can quickly contact our tech support team by emailing us and attaching the videos or images that could show the problems.

Please note: Dry ice cleaning machines must be completely free of dry ice before being returned. Please consult with UPS or FedEx to ensure you meet their shipping guidelines.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it takes time for your bank or credit card company to process and post the refund.