Return and Exchange Policy
Thank you for choosing our cleaning machine! We are confident that you will be satisfied with its performance. To ensure your complete satisfaction, we offer the following Return and Exchange Policy:
30-Day Money-Back Guarantee
Our 30-Day Money-Back Guarantee backs your order – all products bought from sanitmax.com can be returned because of the product’s quality and shipping damages.
Don’t hesitate to contact us to request a return or exchange. You’ll get a full refund within 30 calendar days of delivery. Refunds will be credited to your purchase account.
If, for other reasons, you are not entirely satisfied with your purchase, items must be returned in the original packaging. We’ll refund your money for the product, no questions asked. You’ll pay only for the return shipping fees. Refunds will be credited to your purchase account.
Only product purchases from this site (sanitmax.com) are eligible for the 30-Day Money-Back Guarantee.
2-year Manufacturer Warranty
Our cleaning machine comes with a 2-year manufacturer warranty from the date of delivery. This warranty covers defects in materials and workmanship. If during the warranty period, the product fails due to a manufacturing defect, we will repair or replace it at no charge to you.
Exclusions: This warranty does not cover damage resulting from normal wear and tear, misuse, abuse, neglect, or accidents. It also does not cover damage caused by unauthorized repairs or modifications, or use of the machine with non-compatible products.
How to Make a Claim
If you experience any issues with your cleaning machine, please contact our customer service department. We may ask you to provide proof of purchase and details of the problem. If we determine that the issue is covered under warranty, we will repair or replace the product at our discretion.
Limitations: This warranty is limited to the original purchaser and is not transferable. In no event shall our liability exceed the purchase price of the product. We shall not be liable for any incidental or consequential damages.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. To the extent permitted by law, we exclude all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.
We stand behind the quality of our cleaning machine and are committed to providing exceptional customer service. If you have any questions or concerns, please do not hesitate to contact us.