Frequently Asked Questions

If you have any questions about SANITMAX electric floor sweepers and cleaners, please feel free to Chat with us by clicking the green button, or fill out the Contact form. We will get back to you as soon as possible.

 

General Questions

Do you have after-sale support?

Yes. We’ll ship the non-wearable parts to you in warranty time for free. Also, you’ll get complete tech support services of the product you bought, so you and your cleaning machines can work efficiently and securely.

What is shipping details?

We now offer free shipping to the entire U.S. region.
You will usually receive your item about 5-7 business days after payment.
If you have more questions, check this page:Shipping Policy

Where does them ship from?

All Sanitmax products ship from our warehouse in Los Angeles.

Can I pick it up in Los angeles?

Sure of course, we open from Monday to Friday, 9AM-6PM. The address is: 216 E. Anaheim Street, Wilmington, CA 90744

What is your return policy?

30 Days Free Return. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Refund policy

We are confident you'll love your SANITMAX product.

Our 30-Day Money-Back Guarantee backs your order – all SANITMAX products can be returned for any reason for a full refund within 30 calendar days of the delivery date.

If, for some reason, you are not entirely satisfied with your purchase, please send an email to us (sanitmax.com@gmail.com). Items must be returned in the original packaging.

We'll refund your money for the product, no questions asked. You'll pay only for shipping – return shipping is the customer's responsibility. Refunds are credited to your credit/debit cards.

Only SANITMAX product purchases from this site (sanitmax.com) are eligible for our 30-Day Money-Back Guarantee.

For all other purchases, don't hesitate to get in touch with your authorized SANITMAX reseller.

If you decide to keep your SANITMAX product, rest assured that our industry-leading warranties protect your purchase.

If you need technical product support, you can quickly contact our tech support team by emailing us and attaching the videos or images that could show the problems.

Please note: Dry ice cleaning machines must be completely free of dry ice before being returned. Please consult with UPS or FedEx to ensure you meet their shipping guidelines.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it takes time for your bank or credit card company to process and post the refund.

Do you stock parts there or is there some place closer?

Currently that's the warehouses we use to stock our products - machines and parts.

How do you clean a large warehouse floor?

Cleaning a large warehouse floor can be overwhelming. Manual brooms and leaf blowers will cause a massive dust cloud, unpleasant air to breathe, and unhappy employees.

Instead, use an electrical sweeper. Sanitmax battery-powered electric sweepers feature two large spinning brushes doing all the work. Automated water spray and oversized filtration can quickly stop atmospheric dust and save your time and energy.

How do you clean a dirty warehouse?

An untidy, overstocked warehouse can make you and your employees feel frustrated.

Firstly, tidy up as best as you can. Get as much product off the floor into racking. Regular cleaning will eliminate the time.

Once the warehouse is as orderly as possible, site attendance with an electric sweeper can occur. Sanitmax battery-powered electric sweeper will sweep all dirt, dust, and debris into a large dustbin and water spray at the same time to maintain clear air. Vacuum filtration will direct all airflow from the hopper through a filtration system, expelling clean air.

What is the cost of buying a sweeper?

Sanitmax commercial and industrial sweeperis a durable design, user-friendly, low-maintenance cleaning equipment. It’s easy to use for your regular daily cleaning, outdoor and indoor. It saves you money and time. Our customer service can give you on-time suggestions and solutions as well as two years of all parts warranty.

How much does it cost to clean a warehouse?

The price can be variable whenever you call a cleaning service by phone. But the costs of Sanitmax electric sweepers are fixed. Click our product webpage. Save time to make your cleaning budget, and focus on your core business.Sanitmax sweeperswill keep your factory cleaning, warehouse cleaning, and industrial cleaning.

Do I need a sweeper or a scrubber? What is the difference?

To make it as simple as possible, a sweeper is a broom, and a scrubber is a mop. Sanitmax sweeper can sweep and water spray at the same time, provide better results, cover more significant areas, and include a vacuum cleaner.

Never try to scrub without sweeping. The pad on the scrubber and dirt on your floor will turn into one big sanding disc.

Questions about Sweepers

Why the main brush stops working?

The main brush overload protection pops after a couple minutes and the main brush stops working. How do we prevent this?

when encountering this problem, you may do as follow:

1. turn off the power;

2.Adjust the main brush's height by tuning the rubber wood nut. For your case, you may lift the main brush a little higher;

3. turn on the power again;

4. push the main brush's overload protection button. 

View More Details

How to use automated water spray of 1050-B?

How to Turn on SM80?

Note that the main power switch of the SANITMAX SM80 is pulled outwards, do NOT turn the button!

Check this video:

https://www.youtube.com/watch?v=PW_BR8GNfTs

Can SM650 collecting cement and small rocks?

The SM650 push sweeper is to clean small amounts of debris with the power of its rolling brushes. It works satisfactorily on dirt, sawdust, grass clippings, twigs, dirt, and small debris from sidewalks, driveways, and other outdoor hard surfaces, as well as garages and workshops.
But is not designed for large or heavy pickup duties. If you want to get perfect results for cement and rocks, we recommend using our electric power floor sweepers.
https://www.sanitmax.com/collections/sweeper

Would this sweeper work on a brick Hall ways in a barn?

Yes, it works on brick hall ways.

Will this sweeper be good on a gymnastics foor?

Sorry, it can't, we recommend use a mop or vacuum.

Does it have a battery charger?

Yes, there is a battery charger in the package. We offer 2-year warranty for it.

To replace with a new one may cost around $150, from our experience it could work for a long time.

Questions about Cleaners

What typ of compressor I need for dry ice machine?

When working, this machine needs 0.6-0.8MPa(appx. 87-120psi) input air pressure, so make sure your air compressor meets the requirement.

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